At Demartiana Ads, we take pride in offering quality products designed for comfort, safety, and durability. We understand that sometimes a product may not meet your expectations, and we are here to make your return or refund process as smooth and hassle-free as possible. Please read this policy carefully to understand your rights and our procedures.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The return request is initiated within 30 days of delivery.
  • The product is unused, in its original packaging, and in the same condition in which it was received.
  • All parts, manuals, and accessories are included in the return package.
  • The item is not a custom-made or special-order product.

2. Non-Returnable Items

Certain items cannot be returned due to hygiene, customization, or safety reasons, including:

  • Products that have been assembled, used, or altered after delivery.
  • Clearance or final-sale items marked as non-returnable.
  • Items damaged due to misuse, neglect, or improper assembly.

3. Return Process

If you wish to return an item, please follow these steps:

  1. Contact Us – Email us at support@demartianaads.store or call us at +1 318 394 8875 within the return window. Provide your order number, product details, and reason for return.
  2. Approval & Instructions – Once your return is approved, we will provide you with a Return Authorization Number (RAN) and instructions for shipping the item back.
  3. Packaging – Securely repackage the product in its original packaging to avoid damage during transit.
  4. Shipping – Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

4. Refunds

  • Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 7–10 business days and credited to your original method of payment.
  • Shipping fees, assembly services, and other additional charges are non-refundable unless the return is due to our error.

5. Damaged or Defective Products

If your item arrives damaged or defective:

  • Notify us within 48 hours of delivery with photos or videos of the damage.
  • We will arrange for a replacement, repair, or full refund at no extra cost to you.

6. Exchanges

We offer exchanges for the same product model if it arrives defective or damaged. If you want to exchange for a different product, the return process must be completed first, and a new order placed.

7. Contact Information

If you have any questions about our Refund & Return Policy or need assistance with a return, please reach out to us:

Address: 102 Potomac Dr, Carencro, LA 70520, USA
Email: support@demartianaads.store
Telephone: +1 318 394 8875

This policy is designed to protect both our customers and our business, ensuring that you receive the quality and service you deserve.